Seems like everyone’s taking potshots at nonprofit Web sites these days. A few weeks ago I wrote about Jakob Nielsen’s study of nonprofit Web site usability. He found that 47% of the sites studied had problems relating to page and site design; users couldn’t find where to make a donation on 17% of the sites; and 53% of the sites suffered from unclear or missing information and confusing terms.
Now ForeSee Results, which describes itself as a customer satisfaction measurement firm, has published the results of a study based on 2,000 respondents who rated nonprofit Web sites. Their key findings:
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